Customer Service and Food Safety are Most Important Factors for Cold Chain Customers, Survey Finds

Customer Service and Food Safety are Most Important Factors for Cold Chain Customers, Survey Finds

Commercial Refrigeration, Food Safety, Industrial Refrigeration, Performance Analytics
Earlier this year, the Global Cold Chain Alliance surveyed hundreds of cold chain customers and providers to gain insight into what was driving purchasing decisions and relationship. The results of the survey were published in a Customer Research Report.   If one were to quickly guess which factor in the cold chain process was the most important when it came to large-scale refrigerated storage and transportation, no one could fault you if you said cost. When considering millions upon millions of units that need stored, shipped, and delivered in a fluid, constantly changing world economy, it's a no-brainer that keeping the costs associated with such massive undertakings would be priority #1. But according to a Customer Research Report published by the Global Cold Chain Alliance (GCCA) this year, cost is…
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